Your Smootv subscription does not renew by itself and there is no renewal form. You renew it in the chat you already have with us: tell us the period, we confirm the payment options, and the same login is extended. Below you can see when your subscription ends, what a renewal costs, and how to be sure you are renewing with the real Smootv.
You can renew at any moment, early or late. If you renew before the end date, the new period is added on top of the current one, so you never lose a day. Three ways to find your end date:
Send the word 'end date' in the chat. We answer with the exact date and the plan you are on.
Most player apps show the expiry date under account or playlist information. The date is in your Smootv account, not in the app, so it is the same in every app.
A few days before the end we send you a reminder in the same chat. Reply to it and the renewal is done in that conversation.
Does your app say 'expired' while your end date has not passed? Then the licence of the player app has run out, not your Smootv subscription. Message us and we reactivate the app.
Fill in your username and the period you want: 1, 3, 6 or 12 months, or Family with the number of screens.
Use the WhatsApp chat with the blue tick next to the name Smootv, or Telegram @smootv. The buttons on this page open the right one.
We reply with the payment options for your country. After payment the same login is extended, usually within a few minutes, and we confirm the new end date.
Hello Smootv, I would like to renew my subscription. Username: ........ Period: 12 months (or 1 / 3 / 6). Plan: Individual (or Family, .. screens). Thank you!
Copied. Now paste it in the chat.
No username at hand? Send the message anyway with the phone number or e-mail address you ordered with; we find your login. Between 9:00 and 21:00 CET a real person usually answers within five minutes.
There is no renewal fee and no loyalty penalty: existing customers pay exactly the list price, and you choose the period again each time. The 12-month option is the cheapest per month.
| Plan | 1 month | 3 months | 6 months | 12 months |
|---|---|---|---|---|
| Individual, 1 screen | €11 | €26 | €42 | €69 |
| Family, 2 screens | €20 | €46 | €76 | €129 |
| Family, 3 screens | €28 | €65 | €108 | €179 |
| Family, 4 screens | €35 | €82 | €136 | €229 |
| Family, 5 screens | €41 | €96 | €159 | €269 |
Want to change plan while renewing, for example from one screen to Family or from monthly to yearly? Say so in the message; we switch it on the same login and only charge the difference for the time you have left.
A renewal keeps everything exactly as it is. A new order creates a new login and means setting up every device again. Renewing keeps:
Subscription expired a while ago? You can still renew it. The login is reactivated with the same details; if it has been many months we also check that your app is still current.
Websites with a similar name sell 'Smootv renewals' they cannot deliver, because they have no access to your login. Three checks that take ten seconds:
Our WhatsApp business account is verified by Meta: a blue tick next to the name Smootv and our yellow logo as profile picture. A number without the tick is not ours.
One account, spelled exactly like that. An extra letter, a hyphen or a digit is somebody else, even if the profile uses our logo.
This page lives on smooiptv.com. Not ours: smoo-tv.nl, smoo-tv.com, smoo-tv.shop, smooiptv.org, smootvs.com, smootv.org and smootv.top. Payments made there never reach us.
Then your reseller manages your login and you renew with them. Not sure who that was? Send us your username and we tell you.
Open the chat through the buttons on this page, check the blue tick, and give your username or the e-mail address you ordered with.
Then do nothing. Nothing renews automatically, no invoice follows, and the subscription simply ends on its end date. You can come back later with the same login.
We cannot recover that payment or restore a login we never issued. Contact your bank or payment provider about the transaction, then message us: we set up a real renewal for you.
Send one message in the verified WhatsApp chat or on Telegram @smootv with your username and the period you want. We confirm the payment options and extend the same login, usually within a few minutes.
No. There is no direct debit and no silent renewal. You get a reminder a few days before the end date and decide yourself whether to continue.
The list price: €11 for 1 month, €26 for 3, €42 for 6 and €69 for 12 months on one screen. Family plans for 2 to 5 screens from €20 a month or €129 a year. No renewal fee.
No. The new period is added to your current end date. Renewing early only means you are never interrupted.
No. Username, password and server address stay the same on every device, and your favourites and settings are kept.
By the blue verified tick next to the name Smootv and our yellow logo as the profile picture. Numbers without the tick are not ours, whatever name they use.
Yes. The login is reactivated with the same details. If it has been a long time we also check that your app is still current, so everything works straight away.
Yes. Put it in your message. We add the screens to your existing login and charge only the difference for the remaining time.