Our Refund Policy
We offer free trials because of that as a client you can test our channels and make sure we have channels that you need and are 100% happy with our channel list, so before buying please take advantage of the free trial. If you have any issues or technical questions when you set up your IPTV you can contact our live support team they will help you make it work. (we are available 24/7 on WhatsApp, and Telegram.) SmooTV Team works hard to provide only quality products and to meet the growing needs of our clients. As a result, we want you to be happy with all our packages. Therefore, we offer a 30-Day Money-Back Guarantee for each of our products regardless of the cost of the package. If our product is faulty or not working as promised, you should notify us within 30 days from the date of the purchase and we will process your refund. Though before asking for a refund, we would encourage you to make the following:
- Visit the Tutorials page. You might be able to find an answer that helps you better use the product to your satisfaction.
- Contact our support team to see if there is anything further we can do or try. Our support team does its best to solve any issue or to provide a fast fix to a problem.
If the above solutions do not work for you and you already made up your mind to request your money back, simply contact us within 30 days of your purchase and we will make you a refund. When requesting to return your money please let us know the reason you wish to stop using our product and service, and if there is anything we can do.
Terms of use
Restreaming our services is against our terms of use, our system can detect any suspicious behavior, it will automatically ban your IP and cancel your subscription with no refunds.
Please don’t share your subscription logins with anyone, to avoid any issues in the future. in case a subscription is detected to be used by 2 different IP’s, it will automatically be locked (contact us for help)
